![]() ![]() I'll walk before I use that airline again. Total scammers, morally and ethically bankrupt. used the plane on another route.flight left 3hr 10 mins late but the pilot was in the air 12 min less than normal and therefore no compensation. Update : flight delayed for "operational," reasons i.e. The worse is they charged me £110 single for a short flight and can't claim compensation as they're inside the 3 h threshold. No one to talk to, all plans ruined and probably need to take day off work due to long flight delay and missed connections. Sitting in Glasgow airport for 5 hrs waiting on EI3227 arriving. Flights never on time, no customer service or passenger communication and difficult to claim compensation. One of the worst airlines in western Europe having experience d most. He managed to get put on a later flight by Customer Services but although he was eventually checked in, the gate staff still refused to let him fly - even though by the second check in attempt they were shown his expired passport which shows him as a British Citizen. To add insult to injury, the manager refused him a refund, saying "he should have checked our policy before booking (we did their policy states they accept driving licences instead of passports and doesn't stipulate the place of birth must be within the Common Area). We were therefore shocked when last week check in staff at Gatwick refused to check him in because his driver's licence showed he was born in Pakistan. In addition the passenger had flown AL to/from Dublin last September with just his driver's licence without incident. British citizen born abroad denied boarding and refund by untrained staffīritish and Irish citizens, in common with all other citizens of the Common Travel Area, do not require a passport to travel within the Area which is also Aer Lingus (AL) policy which it states on their website. ![]()
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